Country Embroidered Cotton Sofa Cover
PRODUCT OVERVIEWBring a warm and relaxed country-inspired look to your living room with this embroidered washed cotton sofa cover. Designed to combine everyday furniture protection with soft decorative styling, it is ideal for ...
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Aurenhouse · Fit & Measuring
Complete Size Guide
The right size helps your sofa cover look more intentional, stay more comfortable in everyday use and provide the amount of coverage you expect.
Use this guide to measure window seats, individual sofa sections, standard couches, loveseats, oversized sofas and sectional furniture before ordering.
Measure Before Ordering
Measure the Furniture — Not Just the Number of Seats
“2-seat,” “3-seat” and “4-seat” sofa names are useful references, but furniture dimensions differ significantly between brands. Measuring the actual furniture gives you a much better starting point.
Measure from one side of the exact area you want the textile to cover to the other.
For seat mats, measure from the front edge of the seat toward the backrest.
For one-piece sofa throws, add extra length if you want fabric to hang over the front, sides or back.
Measure each standard seat, corner section and chaise independently instead of measuring the entire L-shaped sofa as one rectangle.
For throw-style covers, the larger size generally provides more flexibility for tucking and decorative draping.
Choose the dimension closest to the actual seating surface rather than intentionally oversizing too much.
Combine several pieces according to the dimensions of each seat, chaise, corner or backrest section.
Find Your Product
Use this directory first. It tells you which size chart applies to each of the 16 Aurenhouse products in this collection.
| No. | Product | Size Family | Use This Chart |
|---|---|---|---|
| 01 | Washed Cotton Embroidered Window Seat Cushion | Window Seat Cushion | Chart A |
| 02 | Fresh Chenille Jacquard Sofa Throw Cover | Full Sofa Throw | Chart B |
| 03 | Plush Full Coverage Sofa Protector | Plush Full Cover / Sectional | Chart C |
| 04 | Country Embroidered Cotton Sofa Cover | Individual Sofa Mat | Chart D |
| 05 | Romantic Embroidered Washed Cotton Sofa Cover | Individual Sofa Mat | Chart D |
| 06 | Vintage Chenille Anti-Scratch Sofa Throw | Full Sofa Throw | Chart B |
| 07 | Retro Full Coverage Sofa Cover Blanket | Full Sofa Throw | Chart B |
| 08 | Playful Vintage Full Coverage Sofa Throw | Full Sofa Throw | Chart B |
| 09 | Classic Vintage Full Sofa Protector | Full Sofa Throw | Chart B |
| 10 | Artistic Oil Painting Style Sofa Throw | Full Sofa Throw | Chart B |
| 11 | Natural Chenille Full Coverage Sofa Cover | Full Sofa Throw | Chart B |
| 12 | Geometric Plush Machine Washable Sofa Cover | Full Sofa Throw | Chart B |
| 13 | Vintage Plush Full Coverage Sofa Protector | Full Sofa Throw | Chart B |
| 14 | French Chenille Non-Slip Sofa Cushion | Individual Sofa Mat | Chart D |
| 15 | Luxury Vintage Chenille Shaped Sofa Mat | Individual Sofa Mat | Chart D |
| 16 | Modern Chenille Non-Slip Sofa Cushion | Individual Sofa Mat | Chart D |
Window Seat & Bench Cushion Sizes
For washed cotton window seat cushions, bay-window pads, bedroom benches, tatami seating and similar rectangular seating areas.
| US Size | Dimensions | Metric | Recommended Use |
|---|---|---|---|
| Small | 24 × 16 in | 61 × 41 cm | Small window ledge, compact bench or stool area |
| Medium | 36 × 18 in | 91 × 46 cm | Bedroom bench or medium window seat |
| Large | 48 × 20 in | 122 × 51 cm | Standard bay-window seating area |
| X-Large | 60 × 20 in | 152 × 51 cm | Wide window bench or reading nook |
| XX-Large | 72 × 20 in | 183 × 51 cm | Extra-wide bench or long window seat |
Measure the usable seating surface from edge to edge. Avoid relying only on the wall opening or overall bay-window width.
Full Coverage Sofa Throw Sizes
For one-piece sofa throws and full-coverage styles that drape across the seat, backrest and sides of the furniture.
| US Sofa Type | Cover Size | Metric | Typical Furniture | Coverage Style |
|---|---|---|---|---|
| Armchair | 51 × 71 in | 130 × 180 cm | 1-seat chair / accent chair | Seat + back with decorative drape |
| Loveseat | 71 × 91 in | 180 × 230 cm | 2-seat sofa | Standard loveseat coverage |
| Standard Sofa | 71 × 102 in | 180 × 260 cm | Typical 3-seat sofa | Seat, back and moderate drape |
| Large Sofa | 71 × 118 in | 180 × 300 cm | Large 3-seat or compact 4-seat sofa | Additional side coverage |
| Oversized Sofa | 71 × 134 in | 180 × 340 cm | 4-seat or extra-wide couch | Maximum standard drape |
For a fuller layered look, select a size that gives enough extra fabric to tuck between cushions and drape over the front or sides.
Plush Full Coverage & Sectional Sizes
Product 03 uses the standard full-cover dimensions but also includes a square option designed for individual sectional areas.
| Option | Dimensions | Metric | Recommended Fit |
|---|---|---|---|
| Armchair | 51 × 71 in | 130 × 180 cm | 1-seat chair |
| Loveseat | 71 × 91 in | 180 × 230 cm | 2-seat sofa |
| 3-Seat Sofa | 71 × 102 in | 180 × 260 cm | Standard sofa |
| 4-Seat Sofa | 71 × 118 in | 180 × 300 cm | Large sofa |
| Oversized Sofa | 71 × 134 in | 180 × 340 cm | Extra-wide couch |
| Sectional Piece | 71 × 71 in | 180 × 180 cm | Individual sectional / corner area |
Individual Sofa Mat & Non-Slip Cushion Sizes
These products are designed to cover individual furniture areas rather than the entire sofa with one large piece. Combine multiple sizes as needed.
| US Size | Dimensions | Metric | Recommended Area |
|---|---|---|---|
| Small | 28 × 28 in | 71 × 71 cm | Armrest, small chair or compact seat |
| Medium | 28 × 35 in | 71 × 89 cm | Standard single sofa seat |
| Large | 35 × 35 in | 89 × 89 cm | Wide individual seat |
| X-Large | 35 × 47 in | 89 × 119 cm | Large seat, deep seat or compact chaise |
| 2-Seater | 35 × 59 in | 89 × 150 cm | Two connected seats / loveseat section |
| 3-Seater | 35 × 71 in | 89 × 180 cm | Three-seat sofa section |
| 4-Seater | 35 × 83 in | 89 × 211 cm | Large continuous sofa seating area |
For non-slip sofa mats, measure the actual flat seating surface. Excessive overhang may reduce the neat fitted appearance.
L-Shaped & Modular Sofas
How to Size a Sectional Sofa
Sectional furniture is best treated as several separate furniture areas rather than one large sofa.
Measure each seat, chaise and corner section separately, then select the closest matching Aurenhouse size for each area.
Measure width × depth. Medium or Large individual mats are commonly used depending on seat dimensions.
Use the 35 × 35 in or 35 × 47 in options where a standard seat is wider or deeper.
Measure the full usable chaise surface. A longer individual mat or sectional-size piece may be more appropriate.
Measure the flat area independently. For Product 03, the 71 × 71 in sectional piece provides flexible coverage.
If you also want backrest coverage, measure each back panel separately and select an individual mat size that provides the desired coverage.
It is normal for a modular sofa to require several different sizes. The pieces do not all need to be identical.
Fit Preference
Choose the Size Based on the Look You Want
There is no single “correct” decorative fit for every sofa. Your preferred coverage style also matters.
Choose dimensions close to the actual flat seating surface, especially for individual non-slip mats.
Allow moderate extra fabric around the seat and edges for a comfortable layered appearance.
Choose the next larger throw size when you want greater side, front or back coverage.
Select each piece according to the corresponding sofa section instead of forcing one size across the whole sectional.
US Sofa Reference Guide
This is a practical starting point only. Furniture manufacturers use different dimensions, so the actual furniture measurement should always take priority.
| Common US Furniture Type | Typical Aurenhouse Starting Option | Best Practice |
|---|---|---|
| Accent Chair / Armchair | 51 × 71 in throw or 28 × 28 in individual mat | Measure seat width and desired back coverage. |
| Loveseat | 71 × 91 in throw or 35 × 59 in individual mat | Use actual loveseat width before ordering. |
| 3-Seat Sofa | 71 × 102 in throw or 35 × 71 in individual mat | Add extra width for decorative drape if desired. |
| Large 3–4 Seat Sofa | 71 × 118 in throw | Check total width and sofa depth carefully. |
| Oversized Sofa | 71 × 134 in throw | Measure before ordering because oversized sofas vary widely. |
| Sectional / L-Shaped Sofa | Multiple individual mats or sectional pieces | Measure and cover each section separately. |
Need Sizing Help?
Not Sure Which Size to Order?
Send us the product name together with the dimensions of your sofa, window seat or individual seating section.
For sectional sofas, provide the width and depth of each seat and chaise separately. This gives us much more useful information than simply saying the sofa is a “3-seat” or “L-shaped” model.
When contacting us about a specific product, include the product name or product page whenever possible.
Aurenhouse Customer Care
support@aurenhouse.store
Guarantee Safe Checkout
Country Embroidered Cotton Sofa Cover
Estimate delivery times: 12-26 days (International), 3-6 days (United States).
Return within 45 days of purchase. Duties & taxes are non-refundable.
Pairs well with
Outstanding Features
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Aurenhouse Policies
Shipping Policy
At Aurenhouse, we want the journey from our store to your home to feel as clear and dependable as possible. This Shipping Policy explains order processing, delivery estimates, tracking, address changes, international shipments, carrier delays and what to do if something does not arrive as expected.
Orders are prepared on business days. Processing requirements may vary by item, stock status, order quantity and destination.
When tracking is available, shipping information is provided after the parcel has been prepared and accepted into the delivery network.
Contact support@aurenhouse.store with your order number whenever you need help regarding an existing shipment.
1. Order Processing
After you place an order with Aurenhouse, we begin preparing the items for shipment. Processing includes order verification, inventory confirmation, picking, packing and preparation of the shipping documentation required by the carrier.
Processing time is separate from transit time. An estimated delivery date shown during checkout or in subsequent order communications should be understood as an estimate rather than a guaranteed delivery appointment unless specifically stated otherwise.
Processing may take longer during peak shopping periods, promotional events, holidays, unusually high order volumes or circumstances outside our reasonable control.
2. Delivery Estimates
Delivery time varies according to the destination, shipping method, carrier network, customs requirements and local delivery conditions. The most current estimated delivery information available for your order will generally be provided during checkout, through your order confirmation or through carrier tracking once the parcel is in transit.
Delivery estimates are not guarantees. Unexpected delays can occur due to severe weather, carrier congestion, customs processing, transportation interruptions, local service conditions or other events outside Aurenhouse's direct control.
| Shipping Stage | What Happens | Important Information |
|---|---|---|
| Order Received | Your order is recorded and prepared for review. | Please check the shipping address in your order confirmation as soon as possible. |
| Processing | Items are verified, prepared and packed for shipment. | Processing time is separate from carrier transit time. |
| Dispatched | The parcel is transferred into the shipping network. | Tracking may require time to display the first carrier scan. |
| In Transit | The carrier transports the parcel toward the destination. | Carrier scans may occasionally pause between transportation hubs. |
| Out for Delivery | The parcel has reached the local delivery stage. | Delivery timing depends on the carrier's local route and operating conditions. |
3. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the recipient name, street address, apartment or unit number, city, state or province, postal code and country before submitting your order.
Address Changes
If you notice an error after ordering, contact support@aurenhouse.store as soon as possible. If the parcel has not entered shipment processing, we will review whether the address can still be updated.
Once an order has been dispatched or transferred to the carrier, we cannot guarantee that an address can be changed, redirected or intercepted.
Incomplete or Incorrect Addresses
Orders returned because of an incomplete, invalid or undeliverable address may require additional handling before they can be sent again. Any additional shipping arrangements will depend on the circumstances of the returned parcel.
4. Tracking Your Shipment
Where tracking is available, you will receive or be able to access tracking information after the shipment has been prepared and entered the carrier's network.
Please keep in mind that tracking systems are operated by the shipping carrier. A tracking number may be created before the first physical scan occurs, and some shipments may travel between facilities without an update being displayed at every stage.
If the tracking page does not update immediately after shipment, allow time for the carrier's system to register the parcel.
Multiple Items
Your Order May Arrive in More Than One Package
In some situations, items from the same order may be packed or shipped separately. This can happen because of product size, warehouse availability, packaging requirements or carrier limitations.
If an order is divided into multiple parcels, the packages may not arrive on the same day. Receiving one parcel does not necessarily mean that the entire order has been delivered.
When separate tracking information is available, use each tracking number to follow the corresponding parcel.
5. International Shipping
For orders shipped internationally, delivery time can be affected by customs clearance, import procedures, local postal networks and destination-country requirements.
Customs authorities may inspect or temporarily hold a shipment before releasing it for local delivery. These procedures are controlled by the destination country's authorities and are outside Aurenhouse's direct control.
Import Duties, Taxes and Fees
Depending on the destination and applicable local rules, an international order may be subject to import taxes, customs duties, brokerage charges or other government-related fees. Where such fees are not already collected during checkout, they may be assessed separately by local authorities or the carrier.
Customers are responsible for understanding any import requirements that apply in their country unless the checkout process specifically states that applicable duties or taxes have already been included.
6. Carrier Delays & Exceptional Circumstances
Once a shipment has entered the carrier's network, transportation and final delivery are managed by the carrier. Although most parcels move through the network normally, delays may occasionally occur.
Possible causes include:
- Severe weather or natural events
- Peak-season shipping congestion
- Carrier network disruptions
- Customs inspections or clearance delays
- Transportation interruptions
- Incorrect or incomplete delivery information
- Local service interruptions or access restrictions
- Public holidays or regional closures
A temporary pause in tracking does not automatically mean that a parcel is lost. Shipments may move between facilities before the next scan appears.
7. Delivered but Not Found
If tracking shows that your package was delivered but you cannot locate it, first check around the delivery location and with other people who may have accepted the parcel.
We also recommend checking:
- Front, side or rear doors
- Mailrooms or parcel lockers
- Building reception or concierge desks
- Household members
- Neighbors, when appropriate
- Any delivery photo or location note provided by the carrier
If the parcel still cannot be located, contact the local carrier using the tracking information and then email us with your order number and relevant details so we can review the situation.
8. Lost or Significantly Delayed Shipments
If a shipment appears to be substantially delayed beyond the expected delivery window, please contact our customer support team. We may ask you to confirm the delivery address and provide any available carrier information so the shipment status can be reviewed.
Where appropriate, the carrier may need to complete an investigation before a shipment can be formally classified as lost.
Please avoid submitting duplicate support requests for the same shipment, as keeping all information in one conversation generally allows the issue to be reviewed more efficiently.
9. Damaged Parcels or Products
If your order arrives with visible shipping damage, contact us as soon as reasonably possible. Keep the original packaging until the issue has been reviewed, as packaging condition can help establish whether damage occurred during transit.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the outer packaging
- Photos of any visible carrier label or packaging damage
This documentation helps our team understand the condition of the shipment and determine the appropriate next step.
10. Refused or Unclaimed Packages
A parcel may be returned to the sender if delivery is refused, the shipment is not collected within the carrier's holding period, the destination is inaccessible or the carrier determines that the address cannot be serviced as provided.
If a shipment is returned to us, the available options will depend on the reason for return, the condition of the parcel and the associated shipping circumstances.
11. Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible after ordering. We will review the status of the order and determine whether the requested change can still be made.
Once packing, fulfillment or shipment processing has progressed beyond a certain point, changes or cancellation may no longer be possible.
12. Large, Multi-Piece and Textile Orders
Some Aurenhouse products are large-format textiles or are purchased in multiple sizes to cover sectional furniture. Larger orders may require additional packaging or may be divided into separate parcels for safer transportation.
Because textile products can be folded during shipment, temporary creasing may occur when a product is first unpacked. This is usually associated with packaging and does not necessarily indicate permanent damage.
13. Delivery Responsibility
Customers should provide a secure and accessible delivery location. If special delivery arrangements are required for your property, apartment building or local area, please follow the carrier's available instructions once tracking information becomes active.
Aurenhouse cannot control where a carrier leaves a parcel when no signature service is required, so customers should monitor tracking when delivery is approaching.
14. Policy Updates
Shipping services, carrier arrangements and operational requirements may change over time. Aurenhouse may update this Shipping Policy when necessary to reflect current processes or legal requirements.
The version displayed on aurenhouse.store at the time of review should be considered the current version of this policy.
PRODUCT OVERVIEW
Bring a warm and relaxed country-inspired look to your living room with this embroidered washed cotton sofa cover. Designed to combine everyday furniture protection with soft decorative styling, it is ideal for refreshing sofas, chairs, benches, and other frequently used seating areas.
WASHED COTTON MATERIAL
Made from breathable washed cotton, the cover has a soft, natural texture and comfortable hand feel. The washed finish creates a relaxed lived-in appearance that works especially well with farmhouse, cottage, vintage, and casual home interiors.
EMBROIDERED DETAIL
Decorative embroidery adds subtle visual interest and gives the cover a more handcrafted appearance. The gentle country-inspired design pairs beautifully with floral cushions, linen curtains, natural wood furniture, woven baskets, and other warm home accessories.
SOFA PROTECTION
The cover helps shield furniture from dust, pet hair, daily friction, light stains, and general wear. Individual pieces can be positioned on seats, backrests, armrests, or other high-contact areas to provide flexible protection where it is needed most.
FLEXIBLE HOME USE
Suitable for living room sofas, sectionals, armchairs, recliners, benches, window seats, reading chairs, and bedroom seating. Different sizes can be combined to create customized coverage for large or irregularly shaped furniture.
CARE INSTRUCTIONS
Remove loose dust regularly and wash gently when needed. Avoid harsh bleach or aggressive cleaning methods that may affect the embroidery. Reshape the fabric after washing and allow it to dry thoroughly before placing it back on the furniture.
SIZE CHART
| US Size | Dimensions | Metric Size | Recommended Use |
|---|---|---|---|
| Small | 28 × 28 in | 71 × 71 cm | Armrest / small chair |
| Medium | 28 × 35 in | 71 × 89 cm | Single seat cushion |
| Large | 35 × 35 in | 89 × 89 cm | Large seat section |
| X-Large | 35 × 47 in | 89 × 119 cm | Sofa seat / backrest |
| 2-Seater | 35 × 59 in | 89 × 150 cm | Loveseat section |
| 3-Seater | 35 × 71 in | 89 × 180 cm | Standard sofa section |
| 4-Seater | 35 × 83 in | 89 × 211 cm | Large sofa section |
| Measure each seat, backrest, and armrest separately when purchasing multiple pieces for a sectional sofa. |
Aurenhouse Policies
Shipping Policy
At Aurenhouse, we want the journey from our store to your home to feel as clear and dependable as possible. This Shipping Policy explains order processing, delivery estimates, tracking, address changes, international shipments, carrier delays and what to do if something does not arrive as expected.
Orders are prepared on business days. Processing requirements may vary by item, stock status, order quantity and destination.
When tracking is available, shipping information is provided after the parcel has been prepared and accepted into the delivery network.
Contact support@aurenhouse.store with your order number whenever you need help regarding an existing shipment.
1. Order Processing
After you place an order with Aurenhouse, we begin preparing the items for shipment. Processing includes order verification, inventory confirmation, picking, packing and preparation of the shipping documentation required by the carrier.
Processing time is separate from transit time. An estimated delivery date shown during checkout or in subsequent order communications should be understood as an estimate rather than a guaranteed delivery appointment unless specifically stated otherwise.
Processing may take longer during peak shopping periods, promotional events, holidays, unusually high order volumes or circumstances outside our reasonable control.
2. Delivery Estimates
Delivery time varies according to the destination, shipping method, carrier network, customs requirements and local delivery conditions. The most current estimated delivery information available for your order will generally be provided during checkout, through your order confirmation or through carrier tracking once the parcel is in transit.
Delivery estimates are not guarantees. Unexpected delays can occur due to severe weather, carrier congestion, customs processing, transportation interruptions, local service conditions or other events outside Aurenhouse's direct control.
| Shipping Stage | What Happens | Important Information |
|---|---|---|
| Order Received | Your order is recorded and prepared for review. | Please check the shipping address in your order confirmation as soon as possible. |
| Processing | Items are verified, prepared and packed for shipment. | Processing time is separate from carrier transit time. |
| Dispatched | The parcel is transferred into the shipping network. | Tracking may require time to display the first carrier scan. |
| In Transit | The carrier transports the parcel toward the destination. | Carrier scans may occasionally pause between transportation hubs. |
| Out for Delivery | The parcel has reached the local delivery stage. | Delivery timing depends on the carrier's local route and operating conditions. |
3. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the recipient name, street address, apartment or unit number, city, state or province, postal code and country before submitting your order.
Address Changes
If you notice an error after ordering, contact support@aurenhouse.store as soon as possible. If the parcel has not entered shipment processing, we will review whether the address can still be updated.
Once an order has been dispatched or transferred to the carrier, we cannot guarantee that an address can be changed, redirected or intercepted.
Incomplete or Incorrect Addresses
Orders returned because of an incomplete, invalid or undeliverable address may require additional handling before they can be sent again. Any additional shipping arrangements will depend on the circumstances of the returned parcel.
4. Tracking Your Shipment
Where tracking is available, you will receive or be able to access tracking information after the shipment has been prepared and entered the carrier's network.
Please keep in mind that tracking systems are operated by the shipping carrier. A tracking number may be created before the first physical scan occurs, and some shipments may travel between facilities without an update being displayed at every stage.
If the tracking page does not update immediately after shipment, allow time for the carrier's system to register the parcel.
Multiple Items
Your Order May Arrive in More Than One Package
In some situations, items from the same order may be packed or shipped separately. This can happen because of product size, warehouse availability, packaging requirements or carrier limitations.
If an order is divided into multiple parcels, the packages may not arrive on the same day. Receiving one parcel does not necessarily mean that the entire order has been delivered.
When separate tracking information is available, use each tracking number to follow the corresponding parcel.
5. International Shipping
For orders shipped internationally, delivery time can be affected by customs clearance, import procedures, local postal networks and destination-country requirements.
Customs authorities may inspect or temporarily hold a shipment before releasing it for local delivery. These procedures are controlled by the destination country's authorities and are outside Aurenhouse's direct control.
Import Duties, Taxes and Fees
Depending on the destination and applicable local rules, an international order may be subject to import taxes, customs duties, brokerage charges or other government-related fees. Where such fees are not already collected during checkout, they may be assessed separately by local authorities or the carrier.
Customers are responsible for understanding any import requirements that apply in their country unless the checkout process specifically states that applicable duties or taxes have already been included.
6. Carrier Delays & Exceptional Circumstances
Once a shipment has entered the carrier's network, transportation and final delivery are managed by the carrier. Although most parcels move through the network normally, delays may occasionally occur.
Possible causes include:
- Severe weather or natural events
- Peak-season shipping congestion
- Carrier network disruptions
- Customs inspections or clearance delays
- Transportation interruptions
- Incorrect or incomplete delivery information
- Local service interruptions or access restrictions
- Public holidays or regional closures
A temporary pause in tracking does not automatically mean that a parcel is lost. Shipments may move between facilities before the next scan appears.
7. Delivered but Not Found
If tracking shows that your package was delivered but you cannot locate it, first check around the delivery location and with other people who may have accepted the parcel.
We also recommend checking:
- Front, side or rear doors
- Mailrooms or parcel lockers
- Building reception or concierge desks
- Household members
- Neighbors, when appropriate
- Any delivery photo or location note provided by the carrier
If the parcel still cannot be located, contact the local carrier using the tracking information and then email us with your order number and relevant details so we can review the situation.
8. Lost or Significantly Delayed Shipments
If a shipment appears to be substantially delayed beyond the expected delivery window, please contact our customer support team. We may ask you to confirm the delivery address and provide any available carrier information so the shipment status can be reviewed.
Where appropriate, the carrier may need to complete an investigation before a shipment can be formally classified as lost.
Please avoid submitting duplicate support requests for the same shipment, as keeping all information in one conversation generally allows the issue to be reviewed more efficiently.
9. Damaged Parcels or Products
If your order arrives with visible shipping damage, contact us as soon as reasonably possible. Keep the original packaging until the issue has been reviewed, as packaging condition can help establish whether damage occurred during transit.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the outer packaging
- Photos of any visible carrier label or packaging damage
This documentation helps our team understand the condition of the shipment and determine the appropriate next step.
10. Refused or Unclaimed Packages
A parcel may be returned to the sender if delivery is refused, the shipment is not collected within the carrier's holding period, the destination is inaccessible or the carrier determines that the address cannot be serviced as provided.
If a shipment is returned to us, the available options will depend on the reason for return, the condition of the parcel and the associated shipping circumstances.
11. Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible after ordering. We will review the status of the order and determine whether the requested change can still be made.
Once packing, fulfillment or shipment processing has progressed beyond a certain point, changes or cancellation may no longer be possible.
12. Large, Multi-Piece and Textile Orders
Some Aurenhouse products are large-format textiles or are purchased in multiple sizes to cover sectional furniture. Larger orders may require additional packaging or may be divided into separate parcels for safer transportation.
Because textile products can be folded during shipment, temporary creasing may occur when a product is first unpacked. This is usually associated with packaging and does not necessarily indicate permanent damage.
13. Delivery Responsibility
Customers should provide a secure and accessible delivery location. If special delivery arrangements are required for your property, apartment building or local area, please follow the carrier's available instructions once tracking information becomes active.
Aurenhouse cannot control where a carrier leaves a parcel when no signature service is required, so customers should monitor tracking when delivery is approaching.
14. Policy Updates
Shipping services, carrier arrangements and operational requirements may change over time. Aurenhouse may update this Shipping Policy when necessary to reflect current processes or legal requirements.
The version displayed on aurenhouse.store at the time of review should be considered the current version of this policy.